Program Services Capability Manager

Role Overview

• Lead the Program Services capability area.
• Undertake client work in support of program needs.
• Work as a member of the Capability Management Team supporting business objectives.
• Undertake project and program support activities in a way that contributes to best practice.
• Act as discipline lead/assurer on specified projects.
• Manage internal projects as assigned. Maintain your technical competency in your area(s) of specialization.
• Mentor staff and support/drive their professional development.
• Comply with relevant codes of conduct.
• Manage utilization of your team.
• Liaise with PMs, PS Team Leads, other Capability Managers and the Program and Future Business teams to maintain a picture of individual task requirements as they relate to personnel skillsets, availability, and capability.
• Maintain individual task assignments in appropriate tools.
• Review utilization figures and forecasts from Program Directors and Program Managers (PgMgrs) to ensure staffing requirements are met.
• Monitor utilization forecasts to predict surges and dips and plan for training and internal project support.
• Identify capacity requirements to support the business strategy by working with the Future Business & Programs teams and the Capability Management Team.
• Develop and maintain Job Descriptions within your reporting structure.
• Conduct recruitment activities such as short listing, interviewing and selection.
• Maintain the Recruitment Plan and recruitment tracking tools.
• Ensure that all commencement activities are conducted prior to new starters joining, such as contract qualifications (e.g., ELMS), security, and IT support in accordance with the BMT recruitment process.
• Utilize internal projects, and internal & external training to develop and mentor staff.
• Maintain routine contact with team members and associates.
• Identify potential BMT employees who can contribute to our business goals.
• Ensure team competencies are supporting current business needs and plan capability needs to deliver future strategic requirements. Identify competency gaps and resultant training needs;
• Develop and monitor Personal Development Plans (PDPs) with your staff.
• Maintain a record of PS team’s individual skills and competencies within the appropriate tool(s);
• Develop training plans for staff within your reporting structure;
• Mentor assigned Team Leads, ensure all junior staff have mentors, and senior staff have mentors as required / desired;
• Assist in the development and delivery of internal training.
• Identify candidates for training and opportunities for delivery.
• Manage budgets as assigned, and deliver reports (including variance analysis, forecasts, and recommended corrective action as required) to the Vice President, Capability or Capability Director as appropriate;
• Maintain KPI’s as required by the Capability Leadership Team.
• Review PS timesheets, and approve charges to assigned accounts.
• Develop and deliver performance appraisals.
• Develop Performance Improvement Plans as required in conjunction with HR.
• Provide input to Senior Management for annual end of FY bonus / salary increases.
• Support the Programs and Future Business teams in the identification of opportunities and the development of proposals.
• Provide staff with a point of contact to bring business ideas to.
• Develop networks within your domains.
• Collaborate with other Capability Managers to ensure our client offerings cover the widest possible range of capabilities that meet client requirements.
• Support Capability planning and improvement initiatives as required.

Requirements

• Security clearance to NATO Secret, or the ability to obtain
• Proven professional leadership, building, leading and influencing strong multi-disciplinary teams;
• A thorough understanding of client needs in the Program Services domain
• A university degree in a relevant discipline;
• Minimum of 10 years of relevant professional experience;
• The ability to lead one or more domains in management of complex defence products;
• The ability to define, grow, and lead Program Services Capability;
• Strong written and verbal communication skills;
• Excellent problems solving and analytical skills;
• Demonstrated ability to understand, establish and support business priorities and business strategy;
• Proven ability in people mentorship and people development.

Benefits

• Medical, dental and vision plan (including a Health Care Spending Account)
• Employee and Family Assistance program
• Parental/Maternity leave top-up program
• RRSP or TFSA matching program
• Flexible work hours and hybrid work arrangement
• Training and development opportunities
• Employee recognition program
• Employee referral program