Complete insurance and medical questionnaires with clients so their insurability can be assessed;
Handle client calls about insurance claims;
Collect the information needed to analyze requests;
Assess needs and addressing each request in a professional, friendly and timely manner;
Raise and vet ideas and trends to promote continuous improvement;
Maintain up to date knowledge products and services and attend appropriate development courses on an ongoing basis.

Minimum of 2 years’ experience in customer service or within the medical sector
Exceptional active listening skills and excellent verbal and written communication abilities
Fluency in both French and English to communicate with clients across Canada
Basic understanding of medical terminology (e.g. CLSC, medical secretary, patient care attendant, pharmacy staff, etc.)
Ability to assess the importance and urgency of information received from clients
Strong organisational skills with keen attention to detail
Positive attitude and commitment to service quality
Ability to remain calm under pressure
Team player with a proven ability to collaborate effectively

Flexible work arrangements with monthly financial allocations to support your work-life balance;
Generous starting paid vacation time, plus additional vacation days for every year of service;
Paid volunteer day so you can dedicate time to a cause you are passionate about;
Paid personal and wellness days to support your total wellbeing;
Educational assistance of up to $3,500 a year (with approval from your manager);
Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you;
Up to 14% of combined contributions to the RRSP matching program;
Family-friendly maternity/parental leave and many more benefits, perks and programs.

Senior Customer Service Representative – Medical Sector

Key skills