Assist customers and field personnel in network activations for customers
Participate in projects for Network Operation improvements
Review and analyze history of network related incidents and perform preventive measures
Troubleshoot network related issues and communicate with customers
Implement best security practices
Assist in managing network service providers and equipment
Provide capacity analysis and planning
Interact with external customers regularly to ensure smooth network activations and to troubleshoot any network connectivity related issues; May require some travel to customer site for escalated issues (10% or less)
Partner closely with Network Architects and Engineers to improve data-center and corporate network environments
Initiate multiple projects for Network Operation improvements
Partner with internal business units to best understand the organization's needs and continuously improve and apply standards for operational excellence
Review, analyze and execute network change requests
Requirements
3-5 years of experience in Medium to large networks, IP Routing, Switching, and Security principles.
Demonstrate knowledge of platform operating systems (router platforms, LAN, WAN, and router protocols) MPLS, OSPF, and BGP, and how they interact with the network
Demonstrated operational success with an exceptionally strong data-driven analytical approach towards solving complex challenges
Telecommunications experience
VoIP, RTP, SIP peering/trunking and SBC is a huge plus
Experience with implementations of solutions involving large data centers, interoffice routing plans, site2site VPNs, FWs, IPSec, monitoring, etc.
Hands-on skills for Cisco IOS is required; IOS-XR and Nexus OS preferred, connect lab equipment, proof of concept; Documenting solutions with diagrams and proper description is required
Knowledge and experience in Cisco Nexus 7k/5k/2k, Palo Alto Networks firewalls, Cisco ASA 5585 firewalls, ASR 1000 and 9000 Routers, 3750 and 4900 Switches, SSL-VPN, authentication servers.
Experience with incident response, information assurance, computer security best practices, system hardening, vulnerability management, antivirus, SIEM, firewalls, IPS/IDS monitoring, and techniques for analyzing TCP/IP network traffic and event logs
Knowledge of Linux network functions; Saas/Cloud-based software environment a plus, but not required
Excellent communications, both oral and written
Tech Stack
Cloud
Firewalls
iOS
Linux
Switching
TCP/IP
VoIP
Benefits
Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)