Delivery Excellence Manager

Role Overview

• Define and maintain delivery standards, frameworks, and tools (PMRQ)
• Ensure consistent adoption across Business Units and alignment with other regions
• Act as the regional reference for governance and delivery standards
• Define reporting standards to ensure reliable and consistent project data
• Analyze trends to identify risks, gaps, and improvement opportunities
• Provide Delivery Directors with visibility on performance, compliance, and risks
• Identify and prioritize improvement initiatives across delivery practices
• Coordinate implementation of improvements across teams
• Leverage client feedback and data to drive continuous improvement
• Ensure alignment between Delivery, Sales, and Pursuit Management
• Support consistency across the end-to-end client engagement lifecycle
• Align delivery practices with broader business processes
• Contribute to defining delivery standards and competency frameworks
• Support alignment of career paths and skill expectations across practices
• Ensure compliance with partner accreditation requirements (e.g. Atlassian)
• Lead and develop your team, fostering a high-performance culture
• Set goals, monitor performance, and provide regular feedback
• Support recruitment, onboarding, and team planning.

Requirements

• Brings strong experience in delivery management, governance, or consulting environments
• Demonstrates strong communication and stakeholder management skills
• Is structured, analytical, and driven by performance and quality
• Thrives in a fast-paced, international environment
• Is proactive, adaptable, and collaborative
• Have experience working with delivery frameworks, project governance, or operational excellence
• Are comfortable working across multiple stakeholders and functions
• Have experience operating in complex, multi-country environments (EMEA is a strong plus)
• You are fluent in English.
• Additional European language skills are a plus.

Benefits

• Training. We provide the time and budget to support your development and career growth.
• Flexibility. We support balance across the different pillars of your life.