Senior Customer Experience Analyst
Belo Horizonte, Minas Gerais, Brazil
Full Time
5 days ago
No Sponsorship
Key skills
SQLBILeadershipCommunication
About this role
Role Overview
- Analyze customer experience data (NPS and other metrics), identifying opportunities and issues
- Develop dashboards and analyses to support decision-making
- Turn data into actionable insights to improve the customer journey
- Collaborate with business areas (Operations, Marketing, Technology, among others)
- Support leadership with analyses and executive presentations
- Lead initiatives and projects aimed at advancing the customer experience
Requirements
- Strong knowledge of data analysis and database manipulation (SQL, Excel and/or BI tools)
- Experience building dashboards and analyzing metrics
- Ability to translate data into business insights
- Strong communication skills for interacting with different departments
- Experience with CX metrics (such as NPS) is a plus
- Experience in data-driven environments and decision-making is a plus
Tech Stack
- SQL
Benefits
- Profit-sharing
- Meal allowance
- Food allowance
- Health insurance
- Dental insurance
- Gympass
- Private pension plan
- Transportation voucher
- Allya
- Unlimited access to courses from our Localiza University
- Internal training and development programs
- Discounts on vehicle purchase and rental