Provide customer support for identity-related issues, including data exposure and fraud situations.
Assess customer issues quickly and provide clear, actionable guidance.
Handle inbound/outbound calls and maintain strong customer relationships.
Accurately document interactions and perform data entry in CRM systems.
Troubleshoot basic technical and customer account-related issues.
Manage multiple cases simultaneously with high attention to detail and urgency.
Collaborate with team members and follow guidance while also taking initiative when needed.

2+ years of customer service or contact center experience.
Experience in industries like identity theft, financial services, credit cards, telecom, or mortgage.
High school diploma required; associate or bachelor’s degree preferred.
Microsoft Office (Excel, Word, Outlook) for documentation and communication.
Customer Relationship Management (CRM) systems for case tracking and customer records.
Internet and system navigation skills to efficiently access tools and information.
Data entry and basic troubleshooting skills for accurate issue resolution.

Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.
Company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability.
Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
401(k) with employer match and Employee Stock Purchase Plan (ESPP).
Tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off.

Customer Care Advocate

Key skills