Contact potential & existing customers through various channels to create a pipeline of leads.
Engage and build rapport with potential customers and determine the suitability of company products/services to their needs.
Conduct outbound calls, emails, and LinkedIn outreach to identify and qualify leads in the US, UK, and Australian markets
Build relationships with prospects through consultative communication and follow-ups
Identify business needs and connect them with the right product or service offerings
Set qualified appointments or demos for the Account Executives
Maintain accurate and up-to-date records in the CRM (HubSpot, Salesforce, or Pipedrive)
Collaborate with internal teams to align lead generation efforts with the overall sales strategy.
Set sales goals to increase revenue & report sales team performance results.
Create, distribute, and collect customer surveys, compiling the results in a datasheet or report.
Conduct general administration tasks.
Handle customer inquiries and complaints as the first point of contact.
Ad hoc tasks

Graduate of a bachelor's degree or certificate course.
1–2 years of experience as a Sales Development Representative (SDR), Business Development Representative (BDR), or Lead Generation Specialist
Excellent English communication skills, both written and verbal (at least C1 level)
Solid organizational and time management skills
Strong interpersonal skills
Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP
Knowledge of online calendars and scheduling (e.g., Google Calendar)
Proactive & confident with keen attention to detail.
Able to work on a graveyard shift
Proven success in outbound sales or cold calling for international clients (US, UK, or AUS markets)
Strong command of the English language with a neutral accent
Experience with B2B lead generation, email outreach, and CRM management
Proficient in using tools such as HubSpot, Salesforce, Pipedrive, LinkedIn Sales Navigator, Apollo.io, GoHighLevel, or ZoomInfo
Self-motivated, target-driven, and able to work independently in a remote environment
Excellent communication, active listening, and objection-handling skills

Outbound Sales Representative

Key skills