Lead and Develop People: Inspire, coach, and mentor a regional team of Customer Value Managers to drive high performance, manage team goals, and maintain close alignment with organizational objectives.
Manage Customer Relationships: Oversee regional client satisfaction, establish clear post-implementation success plans, and deliver high-level enablement support to maximize user adoption and customer loyalty.
Drive Revenue Growth: Utilize strong business acumen to proactively identify upsell and cross-sell opportunities, protect existing revenue through successful renewals, and run data-driven quarterly business reviews to assess product performance.
Optimize Operations & Collaboration: Partner cross-functionally with Sales, Support, and Product teams to ensure a seamless customer journey, while driving process optimization efforts to streamline regional workflow efficiency.

Proven Leadership: Demonstrated experience managing, inspiring, and developing a team of customer-facing professionals to exceed regional goals.
Account Management Expertise: Strong customer relationship management background with a track record of building long-term partnerships and managing large, complex accounts.
Financial & Analytical Acumen: Advanced skills in customer data analysis and reporting, with a clear focus on driving growth through renewals and revenue expansion strategies.
Core Requirements: A Bachelor’s degree or equivalent experience, professional English communication proficiency, and the ability to fulfill travel requirements of less than 5%.

Competitive compensation and benefits packages aligned with your experience level.
Flexible work options and alternative work arrangements to support your personal well-being.
Generous paid time off and holiday schedules.
Comprehensive health, wellness, and retirement plans.
Meaningful opportunities for continuous learning and professional career growth within Iron Mountain.

Director, Customer Value

Key skills