Incentive Operations Lead

Role Overview

• Build and manage the operating model required to execute AWS incentive funding programs at scale, including both Strategic Collaboration Agreement (SCA) funding and broader AWS partner incentive programs.
• Design and operationalize end-to-end workflows for funding requests, including:
• Intake and submission
• Eligibility validation
• Approval routing
• Partner selection
• Documentation management
• Funding tracking and reconciliation
• Define and implement the mechanics of funding delivery across multiple operating paths, including:
• AWS-funded partner reimbursements
• OpenAI-funded partner payments
• Hybrid funding models
• Manage the submission, validation, and reconciliation of claims and reimbursement requests with AWS to ensure timely and accurate funding recovery.
• Establish auditable procurement, finance, and operational processes that support internal controls, compliance requirements, and scalable program execution.
• Build and maintain tracking infrastructure for:
• Incentive utilization
• Committed and actual spend
• Funding forecasts
• Partner participation
• Program outcomes and ROI
• Partner closely with Data, Systems, Finance, and Operations teams to automate reporting, ROI measurement, and reconciliation workflows wherever possible.
• Translate AWS incentive program requirements and policies into repeatable internal processes, tooling, documentation, and field guidance.
• Drive operational excellence across incentive programs by identifying bottlenecks, reducing manual processes, and improving visibility into funding performance.

Requirements

• 5+ years of experience in operations, finance operations, partner programs, procurement, business operations, or related fields.
• Experience working with AWS incentive programs, Strategic Collaboration Agreements (SCAs), MDF/co-sell funding, or cloud partner ecosystems.
• Experience managing reimbursement processes, claims operations, or partner payment workflows.
• Familiarity with procurement systems, financial controls, and operational compliance processes.
• Experience building operational tooling, dashboards, or reporting systems.
• Strong analytical skills and experience working with large datasets, forecasting, or spend management.
• Familiarity with SaaS, cloud infrastructure, AI, or enterprise technology ecosystems.

Tech Stack

• AWS
• Cloud

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.