Product Manager

Role Overview

• Develop a product strategy for your SME area that aligns with Bede’s broader vision and goals.
• Create and manage the Bede Product Roadmap for respective product areas, maintaining and curating the Portfolio Backlog.
• Define high-level requirements and contribute towards proposals for new product initiatives.
• Take ownership of the full end-to-end journey for the products and services within your domain.
• Utilise data insights to identify areas of strength and weakness for Bede’s products and services, making recommendations accordingly.
• Set clear KPIs to measure the success of new features when introducing them into the product.
• Understand operator revenues, marketing strategy and strategic goals, including how new initiatives will impact these revenues.
• Manage, track and approve changes to your product portfolio as a Project Sponsor.
• Establish and maintain strong relationships with existing and potential clients to maximise value to Bede.
• Keep up to date with industry and market shifts, including technological advances, competitor awareness and regulatory changes.
• Create awareness of Bede’s products with customers to ensure they make the most of their usage.
• Lead the Bede Feedback Forums with operators, turning product feedback and insights into iterative improvements.
• Develop pre-sales materials, conduct product demos for prospective new clients and act as an ambassador for Bede.
• Provide support, guidance and product expertise during the post-sales process and beyond to both internal and external stakeholders.
• Have a thorough understanding of third-party integrations available in the market and the benefits of each, providing recommendations to operators based on this knowledge.
• Review and respond to incoming Change Requests in a timely manner, working alongside Business Analysts and Technical Leads where appropriate.
• Collaborate with Product Owners on feature documentation, product user guide creation and shared understanding of the product and its direction.
• Travel is required for customer visits, sales pitches and trade shows.

Requirements

• Proven experience as a Product Manager or in a related product role, ideally within iGaming, or a related role within payments, compliance or identity verification within a technology, software or platform environment
• Experience owning the full end-to-end product lifecycle.
• Ability to create and manage product roadmaps, business cases and high-level requirements.
• Strong analytical skills, with experience using data and insight to inform decision-making.
• Strong project management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Understanding of key product management methodologies, such as Agile and Scrum.
• Excellent communication skills, both written and verbal, with the ability to convey complex ideas in a clear and concise manner.
• Ability to establish and maintain strong relationships with key stakeholders, including clients, partners and internal teams.

Benefits

• A friendly, flexible and trust-based approach to working
• 25 days annual leave, plus 8 bank holidays and usually a generous Christmas break
• Fully matched private pension scheme (up to 8%)
• Bupa private healthcare from day one, including cash plan benefits, dental and optical cover (covers all pre-existing conditions)
• Life assurance cover of 4x your annual salary
• Employee Assistance Programme (via Bupa), providing confidential support and practical advice whenever you might need it
• Access to Calm
• the #1 app for meditation and sleep
• Innovation and learning – space to develop skills, try new ideas and experiment, with an annual hackathon where some ideas make it into real work.
• A work-owned mobile phone or tablet of your choice, with the monthly contract covered by us
• A great office setup – free snacks and drinks every day, plus regular food vans from some of the best places in Newcastle
• Bede Bucks – exclusive colleague discounts and access to a wellbeing platform
• Lots of social events – both in and outside of working hours
• Referral programme – help us grow the team and receive a referral bonus of up to £3,000 (pre-tax, subject to scheme terms)
• Bede swag – including hoodies, t-shirts and our much-loved Bede socks
• Bede Holidays – extra discretionary days off through the year as a thank-you for the great work our teams do