Sales Associate

Role Overview

• Respond promptly to incoming sales inquiries via phone and email.
• Qualify prospects by understanding their licensing needs and career goals.
• Provide detailed information about construction education programs and requirements.
• Guide customers through the course selection and enrollment process.
• Process orders and maintain accurate records in the CRM system.
• Conduct proactive outreach to potential customers and leads.
• Follow up with prospects at key decision points in their buying journey.
• Develop and maintain a pipeline of qualified opportunities.
• Execute targeted outreach campaigns to specific customer segments.
• Reconnect with past customers for continuing education opportunities.
• Maintain expert knowledge of construction education products and licensing requirements.
• Build and maintain strong relationships with prospective and current students.
• Meet or exceed monthly sales targets and KPIs.
• Participate in regular sales meetings and training sessions.

Requirements

• Strong phone presence and excellent verbal communication skills.
• Ability to listen actively and identify customer needs.
• Experience with consultative selling techniques.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Passion for helping others succeed.
• Adaptability and willingness to learn new products and processes.
• Extend and live the organization’s values.
• Commitment to education and lifelong learning.
• Experience in professional education preferred; higher education experience, K-12 experience, and other product experience considered.
• Experience with LMSs, CRMs, project management software, call center phone systems, and organizational tools.

Benefits

• We welcome applicants from all backgrounds and experiences.
• We are committed to building a diverse and inclusive workplace.