Key skills
SDLCAIGenerative AIAgile
About this role
Role Overview
- Translate complex information into simple, polished and engaging content.
- Develop structured, AI-ready documentation for intelligent search and automation.
- Collaborate with subject matter experts to understand products and documentation needs.
- Use test environments to research products and obtain screen samples for documentation.
- Leverage AI tools to accelerate content creation and validate accuracy.
- Partner with product, support, and AI teams to ensure documentation supports AI-driven experiences.
- Apply content transformation standards to convert legacy documentation into modular topics.
- Estimate, track, and prioritize projects assigned; meet deadlines established by the team.
Requirements
- Bachelor's Degree in English, Technical Communications, Professional Writing or a related field preferred.
- 5-7 years of relevant technical writing experience.
- Knowledge of the Microsoft Style Guide and experience with department writing standards.
- Experience with Madcap Flare, HTML, Microsoft Word, SharePoint, Adobe Acrobat, SnagIT.
- Experience creating technical documentation in SDLC and Agile environments.
- Proficient in writing content in U.S. English.
- Experience using AI tools, (e.g., generative AI, content assistants) to support technical writing workflows.
- Understanding of structured authoring concepts, including topic-based writing, reuse and metadata.
Tech Stack
- SDLC
Benefits
- Health insurance
- Paid time off
- Professional development
- Flexible work arrangements