Operations Administrative Assistant, Property Management

Role Overview

• Handle billing, payments, and basic reconciliations primarily using AppFolio
• Use QuickBooks as a secondary support system when needed
• Prepare financial and operational reports
• Assist with accounting and data organization tasks
• Communicate with vendors and follow up on payments or service requests
• Support contract coordination, lease and administrative documentation, and operational tasks
• Provide general administrative and executive support as needed
• Maintain organized digital records, files, and internal documentation
• Assist with scheduling, calendar coordination, and follow-up communications
• Monitor and update internal trackers, spreadsheets, and operational databases
• Perform other duties related to the position as assigned

Requirements

• Proficient level of English (written and spoken)
• Excellent interpersonal and communication skills, allowing for effective collaboration with clients, colleagues, and teammates
• Experience with bookkeeping tools, including AppFolio and QuickBooks, is preferred but not required, as training will be provided
• Extremely reliable and consistent
• Experience as a personal assistant, operations assistant, data entry specialist, customer service representative, or in similar roles
• Dependable, organized, and structured, with the ability to remain calm under pressure, communicate proactively, and demonstrate a strong sense of responsibility
• Strong attention to detail and organizational skills
• Proven track record of responsibility and follow-through
• Strong integrity and trustworthiness
• Ownership mindset and proactive approach to responsibilities
• Ability to manage multiple tasks in a fast-paced environment
• Ability to quickly learn new systems, software, and workflows
• Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management)
• Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach
• Positive attitude and the ability to learn and adapt quickly
• Ability to understand and follow established processes accurately with minimal supervision
• Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs
• Interested in long-term career opportunities
• Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet

Benefits

• 100% remote work
• Great work environment with potential for growth