Own onboarding for existing brand upsells and expansions across ~30 key accounts, including leading brands such as Gymshark, ASOS, adidas and Princess Polly.
Partner closely with Account Managers to support expansion into new consumer groups and markets, ensuring smooth introduction and alignment with brand stakeholders.
Manage the full onboarding journey from asset collection through to setup, integration and go-live across tools such as Salesforce, Asana and Google Suite.
Coordinate and schedule launch and media campaigns, ensuring all stakeholders are aligned and launch timelines are delivered successfully.
Monitor post-launch performance in the critical first 24 hours, tracking campaign effectiveness, resolving issues, managing support tickets and proactively unblocking delays.

Experience in a B2B, client-facing role such as Customer Success, Customer Support or Client Services, with a strong understanding of managing relationships and delivering excellent client outcomes.
Highly organised with the ability to thrive in a fast-paced environment, effectively managing multiple onboarding projects, deadlines and priorities simultaneously.
Strong communication skills across email, phone and video calls, with the confidence to engage and update clients throughout the onboarding and launch process.
Proven ability to manage end-to-end project delivery, ensuring onboarding, integration and launch processes are executed smoothly and to a high standard.
Familiarity with Google Suite and experience working with ticketing systems to manage, track and resolve client issues efficiently.

💰 Competitive salary.
🌴 30 days annual leave, plus bank holidays.
🏆 Accredited 'Great Place To Work’ company in three categories.
🧠 Commitment to personal development and career growth, coaching workshops and progression plans.
👩🏽‍💻Remote-first working environment. This means you’re not obligated to come into the office, you can choose the environment you think you excel best in with up to 180 days working from abroad (subject to approval — sadly, we can’t say yes to every beach).
📅Flexible working hours (start between 8-10am and finish between 4:30-6:30pm).
❤️ Focus on welfare. We offer a monthly wellness allowance, gym memberships, access to mental health first aiders, a health cash plan and more.
🛍️ Access to incredible partnership discounts for the biggest brands in the world. Think Google, Apple, GymShark, Domino's, Uber and loads more!
💻 £200 work from home set up allowance to put towards your at-home working space.

Onboarding Specialist

Key skills