You engage directly with our customers every day, acting as their go-to contact for inquiries
You independently handle inbound phone and email inquiries, ensuring our service consistently meets the highest standards.
As the first point of contact for all inbound calls, you utilize a modern ticketing system to resolve requests efficiently.
You report directly to the Customer Care Team Lead, working hand in hand with your colleagues in Customer Care and Customer Success.

You have already gained initial experience in customer support, call center operations, or a similar customer-facing environment—ideally with a focus on complaint management.
You stay calm, confident, and friendly, even in fast-paced or high-pressure situations.
You enjoy working analytically, with a strong attention to detail and precision.
You thrive in a dynamic, fast-paced environment, show proactive initiative, and are highly motivated to continuously learn and grow.
Full professional proficiency in Italian; good communication skills in English and French are a plus

Flexibility: Our model allows you to tailor your work schedule to your unique requirements, ensuring flexibility within our hotline opening hours
Benefits: Enjoy a monthly allowance for your meals with the Satispay Lunch Card.
Workation: Work in inspiring locations during your Workation for fresh ideas
Events: Celebrate our successes at our legendary team events and spirit days
Equipment: Mac or Windows, in the office or remote – we make sure you’re set up for efficiency and comfort
Dress Code? Your Code: What you do matters more than what you wear – dress in whatever makes you feel your best

Customer Care Agent – All Genders

Key skills