Senior Account Manager

Role Overview

• Lead operational strategy and execution for assigned accounts to ensure performance and retention.
• Develop and execute account strategies supporting growth, persistency, and financial targets.
• Partner with Account Executives to drive renewals, retention, and expansion.
• Build trusted client relationships by aligning services to business goals.
• Collaborate cross-functionally to deliver coordinated service solutions.
• Translate operational performance into clear client insights.
• Lead performance guarantee reporting including analysis and presentations.
• Identify and execute upsell and margin growth opportunities.
• Maintain expertise in benefits, services, and outcomes to support client discussions.
• Represent Accredo in client meetings and QBRs with professionalism.

Requirements

• Minimum 5 years of healthcare, account management, or managed care experience.
• Strong understanding of healthcare operations and service models.
• Excellent communication, negotiation, and influencing skills.
• Proven ability to drive account growth and retention.
• Strong project management and organizational skills.
• Ability to resolve complex issues cross-functionally.
• Strong analytical and financial acumen.
• Bachelor’s degree (preferred, not required).

Benefits

• medical, vision, dental, and well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays