Lead strategic technical discovery sessions and customer workshops to assess organizational structure, collaboration needs, governance requirements, and enterprise architecture.
Design scalable Slack deployment strategies that support enterprise-wide adoption, operational efficiency, and long-term business growth.
Serve as a trusted advisor to both technical and executive stakeholders throughout the customer lifecycle.
Architect enterprise-grade Slack environments including Workspace strategy, User provisioning, Authentication and identity management, Security controls and governance, and custom integrations.
Facilitate customer-facing workshops that align technical execution with business transformation objectives.

Bachelor’s degree in Computer Science, Software Engineering, Business, or a related field
5-6+ years of experience in development, consulting, professional services, solutions engineering, or technical customer-facing roles
Strong experience leading and delivering technical implementation projects within enterprise environments
Hands-on proficiency with at least one object-oriented programming language such as Java, JavaScript, Node.js, or Python
Heavy experience working with APIs, integrations, automation, and data exchange technologies
Strong understanding of enterprise architecture, SaaS ecosystems, security, and identity management concepts
Exceptional written, verbal, and presentation communication skills.

Services Practice Director

Key skills