Regulatory Specialist II

Role Overview

• Serves as a back up to Manager I and Team Lead
• Assisting RSIIs and RSIIIs, and GAIs and GAIIs with complex questions related to the license maintenance of health care practitioner licenses
• Processing license renewals, license certifications, practitioner profile updates, Department of Revenue suspensions and reinstatements within the Licensure Maintenance Team
• Assisting with inbound chats and review conversational insights as a part of our department’s ELI chat team
• Assisting with initial license, renewal and miscellaneous fee deposits and assist Team Lead with training of new and existing employees on this process
• Providing direction, technical assistance, and guidance to licensed health care practitioners regarding the renewal and issuance of their license
• Performing complex research using the department’s licensing database to respond to complaints and inquiries from the consuming public, applicants, licensees and DOH staff
• Conducting independent analysis of post licensure inquiries

Requirements

• Minimum of 2 years of Customer Service Experience by way of handling inbound calls and/or chats
• Minimum of 2 years processing Licensure or Renewal applications

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers
• And more!