Client Services Director

Role Overview

• Identify and convert new business opportunities, by expanding current accounts
• Take responsibility for the strategic direction, growth and development, and delivery standards for a range of accounts
• Build strong client relationships at the highest level, that ensure repeat business with that client
• Maximize the chance of repeat business by meeting with clients, keeping in regular contact and upselling wherever possible
• Attend client meetings individually and with colleagues to ensure Lumanity is recognised for thought leadership, project excellence, and innovation above and beyond our competitors
• Focus on account planning for growth within key current accounts
• Work with the Account teams to plan account development and growth
• Work closely with the Account teams to achieve targets for the account, including increased levels of repeat business year on year
• Be part of a dedicated team to work towards achieving agreed annual targets
• Implement new company procedures
• Seek ways of improving quality and show awareness of need to continually innovate
• Seeks opportunities to innovate, to bring new ideas/services to market
• Actively implement and seek to develop company practices
• Acts as a role model

Requirements

• Advanced experience in research or professional services organisation
• Advanced experience in research-based project management role
• Extensive experience in ad-hoc, primary research within a client facing, commercial setting
• Extensive life sciences, healthcare / pharma experience, and therapy area knowledge
• Strong knowledge across research methodologies and practices
• Proven skills and track record in project and account management, with outstanding client communication and influencing skills
• A strong track record at business generation – both with new and existing clients
• Computer proficient: Outlook, Word, PowerPoint and Excel

Benefits

• Competitive salary plus bonus scheme
• Medical, dental, and vision insurance options
• 401(k) plan with employer match
• Generous amount of paid time off annually + 10 paid holidays
• Flexible spending accounts for health and dependent care
• Employee Assistance Program
• Paid short-term and long-term disability coverage