Provide expert technical assistance for Canon consumer camera and video products via phone
Assist customers with service requests, repair status updates, and payment processing
Support CPS (Canon Professional Services) members with troubleshooting, service coordination, equipment inquiries, and membership renewals
Guide users through detailed, step-by-step troubleshooting using product knowledge and support resources
Accurately document customer interactions using CRM (Customer Relationship Management) tools to ensure consistent service and tracking
Escalate unresolved or complex issues to the appropriate internal teams as needed
Identify opportunities to recommend Canon’s Total Care solutions and enhance overall customer value
Stay up to date on Canon products, services, and support tools through regular training and self-study
Consistently meet or exceed performance standards in reliability, communication, technical knowledge, and customer satisfaction
Collaborate with team members and cross-functional departments to improve service delivery
Perform additional support duties as assigned to contribute to team success

High school diploma or equivalent
1–2 years of directly related experience
Strong verbal and written communication skills
Proficiency in troubleshooting and problem-solving
Patience and empathy when supporting customers
Experience in customer service or technical support roles
Knowledge of computer hardware, software, and operating systems
Ability to multitask, prioritize, and navigate multiple software systems in a remote/virtual environment
Advanced camera/photography knowledge (DSLR, lenses, sensors, video resolutions, etc.)

Camera Pro Support Representative II

Key skills