Key skills
SaaSUser Research
About this role
Role Overview
- Leading design end-to-end across discovery, delivery, and launch
- Self-directed user research and translating findings into product decisions
- Owning the written layer: UI copy, content guidelines, user guides
- Shaping our design system and complex data visualisations as a team
Requirements
- Experience working end-to-end on complex B2B SaaS products (demonstrated in case studies showing problem, process, and impact)
- Strong visual and interaction design skills, proven on data-heavy interfaces
- Practical experience working with data and data visualisation
- Experience running user research studies and translating insights into actions
- Strong writing and content design skills (demonstrated in case studies)
- Demonstrated experience translating empathy towards users into business value
- Good to have: Experience in a technically complex, regulated, or enterprise domain
- Professional or personal experience solving problems or building things (maker mindset)
- Ability to work across cultures (we work with users in Japan, India, Europe, USA)
Benefits
- Competitive salary
- reviewed annually
- 25 days annual leave, plus statutory bank holidays
- TGIF: The last Friday of every month is a half day for our employees
- Enhanced family leave policies
- Salary Sacrifice Pension Scheme
- Life Assurance of 4x salary
- Private Medical Insurance
- Eyecare Policy
- Dental Cash Plan
- Stock Options (where applicable)
- Free 24 hour access on-site gym
- Discount Shopping & Wellbeing Platform
- Employee Assistance Programme
- Values Award Scheme
- Cambridge Botanic Garden membership
- Social events, game nights and sports groups