Sales Support Specialist

Role Overview

• Support the assigned Sales organization (division and market) and customers during the proposal process.
• Serve as a key technical resource in the assigned area.
• Prepare technical descriptions of the products and technology, determining costs, and preparing final documentation.
• Provide technical and commercial support to the local sales team and customers by identifying suitable, technically compliant, and cost-effective solutions.
• Participate in customer discussions, technical clarifications, and project meetings to address complex requirements and support business growth.
• Prepare and support the development of detailed technical and commercial proposals in line with customer specifications, business unit guidelines, and factory/sales directives.
• Coordinate with cross-functional teams during bid preparation and actively contribute to project kick-off meetings to ensure smooth project execution.
• Analyze customer requirements, market trends, and competitor offerings to recommend optimized solutions and improve proposal competitiveness.
• Collaborate closely with sales, engineering, and product teams to align offerings with customer expectations and business objectives.
• Conduct post-bid and lost proposal analysis to identify gaps, pricing challenges, technical deviations, or competitive factors affecting outcomes.
• Recommend corrective actions in coordination with sales and business units to enhance future win rates and customer satisfaction.
• Build and maintain relationships with internal stakeholders, customers, and vendors to ensure timely technical support, effective communication, and successful delivery of proposals/projects.
• Ensure compliance with organizational standards, quality requirements, and industry regulations while delivering proposals and technical solutions within committed timelines.

Requirements

• B.E. / B.Tech in Instrumentation Engineering or related discipline.
• 7-10 years of relevant experience in sales support, bid management, proposals within instrumentation domain.
• Strong expertise in field instrumentation for measurement and monitoring of flow, level, pressure, and temperature across industrial applications.
• Proven experience in preparing and reviewing technical and commercial proposals, including costing, full-cost model calculations, margin optimization, and bid documentation.
• Strong knowledge of international standards such as ISA, API, ANSI/ASME, ISO, IEC, and PIP, ensuring full technical and regulatory compliance in all deliverables.
• Experience in managing bid and proposal activities for medium to high-complexity projects, including EPC and international tenders, with involvement in bid strategy and value engineering.
• Strong understanding of industrial processes across Power Plants, Oil & Gas, Water & Wastewater, Metals & Mining, and Pulp & Paper sectors, with ability to translate process needs into instrumentation solutions.
• Working knowledge of CRM tools such as Salesforce for opportunity management, reporting, forecasting, and bid pipeline tracking to support sales effectiveness.
• Ability to coordinate with vendors, internal engineering, procurement, and sales teams, while providing technical support, mentoring junior engineers, and contributing to continuous improvement initiatives.

Benefits

• Health insurance
• Paid time off
• Professional development opportunities