Associate Demand Field Service Technician

Role Overview

• Execute service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines.
• Deliver quality customer service to satisfy customers.
• Showcase expertise by displaying clear understanding of sense of urgency and care in your area of responsibility.
• Provide site service to ensure safe and efficient plant operation utilizing the ABB’s Distributed Control System.
• Handle all periodic, routine, preventive maintenance and shutdown support.
• Troubleshoot low complexity tasks associated with the distributed control system hardware, software issues, and manage technical support requests on the customers behalf.
• Maintain customer database by logging each call and the support provided.
• Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract.
• Communicate with all site stakeholders to ensure all contracted services meet or exceed expectations.
• Respond to customer questions, issues, and inquiries with accuracy and timeliness.
• Maintain a “follow-up” system with customers to ensure the technical advice provided was effective.
• Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line.

Requirements

• High School diploma or GED required.
• A special combination of experience and/or demonstrated accomplishments will be considered.
• Must be willing to maintain overnight travel of 80%.
• A demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude.
• Applicants must speak fluent English, have a legal driver’s license, and have a work authorization that would permit them to work for ABB in the US.
• Technicians will undertake formal ABB University training, on-the-job training, and receive mentorship along their journey.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Benefits

• Health, Life & Disability
• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60 % of pay – Company paid
• Ability to “buy-up” to 66 2/3% of pay
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program
• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)
• ABB provides 11 paid holidays
• Vacation is provided based on years of service for hourly and non-exempt positions.
• Salaried exempt positions are provided vacation under a permissive time away policy.