Field Services Operations Leader

Role Overview

• Manage the daily activities and performance of field service technicians.
• Support workforce planning, scheduling, and resource allocation to ensure timely and effective service delivery.
• Provide on‑the‑ground guidance, coaching, and technical support to field personnel as needed.
• Monitor technician performance, productivity, and adherence to service standards and KPIs.
• Participate in hiring, onboarding, and ongoing development of field service staff.
• Ensure high‑quality service execution aligned with ABB ELSE standards, safety requirements, and customer expectations.
• Support resolution of escalated service issues, coordinating with technical experts and management when necessary.
• Maintain strong customer relationships through clear communication, responsiveness, and problem‑solving.
• Assist in reviewing service reports, documentation, and compliance records for accuracy and completeness.
• Reinforce ABB safety culture and ensure all field activities comply with safety policies, procedures, and regulatory requirements.
• Conduct field audits, job observations, and safety checks to promote continuous improvement.
• Assist in analyzing service data, identifying trends, and recommending improvements to processes, tools, and workflows.
• Support implementation of new programs, technologies, and operational initiatives.

Requirements

• Bachelors Degree and 5+ years of experience in field service, technical service operations, maintenance, or a related industrial/technical environment OR a special combination of education and experience.
• Demonstrated experience in team leadership, coordination, or supervisory responsibilities.
• Strong understanding of field service operations, safety practices, and customer service principles.
• Excellent communication, organizational, and problem‑solving skills.
• Ability to travel within the Central Area Territory as needed.
• Experience in industrial equipment, electrical systems, automation, or energy solutions.
• Familiarity with ABB products, service processes, or enterprise systems.
• Proven ability to coach and develop field personnel.
• Strong analytical skills with the ability to interpret service data and performance metrics.

Benefits

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program
• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)