Client Relationship Manager, Filipino Speaker

Role Overview

• Assist clients throughout the onboarding process
• Relationship management with new and existing clients
• Relationship management with new and existing Partners
• Educate clients on how to use the company’s trading platforms and products
• Being proactive in contacting clients by telephone and email to promote the company’s products and services
• Assisting with incoming queries from clients by telephone and email
• Entering and maintaining detailed and accurate records of your communication with clients on the company’s systems
• Researching regional business opportunities
• Ensuring all KPI’s are met
• Supporting and assisting with all departments as required
• Organizing and managing personal workflow
• All the additional ones the company might require for the successful development of the job

Requirements

• Fluent Filipino / Tagalog speaker
• Business Professional in verbal and written English
• Excellent communication and written skills, as well as attention to detail
• At least one year of experience in the Forex industry in a similar role
• Client-focused with excellent customer service
• Strong negotiation skills
• A broad understanding of financial markets and trading, preferably with foreign exchange
• Dynamic and self-motivated
• Ability to work independently as well as in a team
• Willing to work on a shift-based working schedule
• Willing to work in a regulated environment and observe the guidelines set by the relevant governing body
• A high level of professionalism and personal integrity

Benefits

• Competitive Pay – We value you , not just your role. Our compensation reflects the skills and experience you bring to the table.
• Career Growth – Your journey is important. We’re here to support your development with ongoing learning and clear paths to advancement.
• Work-Life Balance – Time to rest is time to thrive. With 22 days of annual leave, your personal life is respected and prioritized.
• Wellness & Healthcare – Health comes first. Enjoy 12 paid sick days and full medical insurance coverage after 6 months—because your well-being is our priority.
• Future Security – We’re invested in your tomorrow. Access our provident fund after 6 months for peace of mind down the road.
• Snack Hub – We care about your daily comfort. Our fully stocked kitchen keeps you energized with fresh fruit, snacks, and beverages.
• Lunch on Us – Nourishment and connection matter. Enjoy a delicious daily lunch buffet with teammates.
• Paid Overtime – Your extra effort doesn’t go unnoticed. We recognize and reward the time you put in.
• Learning & Development – We believe in your potential. Dedicated budgets support your upskilling and curiosity.
• Referral Bonus – People matter here. Bring in great talent and get rewarded for growing our community.
• Team Spirit – Culture is everything. Join a team that celebrates together through events and team-building activities.
• MadBenefits
• An exclusive employee perk platform offering hundreds of discounts on dining, retail, entertainment, and everyday essentials.
• Fitness & Recreation – Stay active and refreshed with access to gym facilities, organized sports, and relaxing spa treatments.
• Unwind Fridays – We’re human too. Enjoy a relaxed Friday drink with colleagues to close the week on a high note.