Translate complex needs into solutions
Work with clinicians and service teams to translate chronic care needs into functional requirements, user stories and process designs that support person ‑ centred care.
Analyse and improve end ‑ to ‑ end workflows across virtual and home ‑ based services, strengthening interoperability, efficiency and user experience.
Monitor product performance, patient experience, equity impacts and system usage to identify opportunities for optimisation and inform business cases.
Act as a bridge between clinical, technical and business stakeholders to align priorities and deliver scalable, high ‑ quality solutions.
Contribute to continuous improvement by integrating analytics, emerging technology and automation—while ensuring compliance with clinical governance, safety, privacy and regulatory standards.

Experience working as a business analyst, product analyst or similar role in digital, platform or service environments
Strong ability to turn user, consumer or customer insights into clear requirements and practical solutions
Systems thinking, with sound business and analytical capability
Confidence working across diverse stakeholders and influencing without authority
Ability to interpret complex data, research or policy and translate it into operational improvement
Experience in digital health, virtual care or chronic care services is highly regarded—but not essential.

Product Analyst – Chronic Care

Key skills