About this role

Run onboarding: You ensure customers can start using our platform quickly and independently.
Lead training sessions: You help customers gain a deeper understanding of the software and get more out of hellomateo.
Support day-to-day operations: Pragmatic, fast, and reliable — you’re there when it matters.
Optimize the customer journey: You analyze usage data and feedback and continuously refine the process.
Identify growth opportunities: You spot up
and cross-selling opportunities in close coordination with Sales.
Be the voice of the customer: You bring customer perspectives directly to the product and tech teams.
Structure feedback: You document user feedback and KPIs to continuously improve our services.

Excellent verbal and written communication skills
Fluent German (C2) and good English (B2)
Ability to explain complex topics clearly and understandably
Team player with the ability to work effectively across departments
Structured, self-directed working style — able to manage multiple topics simultaneously
Basic understanding of software and digital products
Initial experience in Customer Success or a similar role is a plus but not required

Customer Success Manager – Software Startup

Key skills