Lead and develop high-performing content teams across multiple client accounts.
Oversee the delivery of content updates, NPIs, SKU/ASIN uploads, and related operational activity.
Ensure high standards of quality, accuracy, and SLA adherence across all content outputs.
Foster a collaborative, accountable, and solutions-focused team culture.
Support the growth and development of team members through coaching and guidance.
Develop and optimise scalable content workflows and operational processes.
Identify inefficiencies and implement improvements to increase productivity and quality.
Drive consistency and best practice across content operations.
Monitor operational performance and proactively resolve delivery challenges.
Lead initiatives focused on automation, AI adoption, and workflow optimisation.
Evaluate tools and technologies that improve operational efficiency and scalability.
Help shape the future direction of content operations through innovation and continuous improvement.
Encourage a forward-thinking and process-driven mindset across the team.
Support client meetings and contribute to content strategy discussions.
Act as a key operational contact for content-related queries and escalations.
Translate client objectives into clear delivery plans and operational priorities.
Support resource planning, forecasting, and budget management across projects.

Experience managing or leading content, digital operations, or eCommerce teams.
Strong operational and organisational skills, with experience managing workflows and resourcing.
Proven ability to improve processes and implement scalable ways of working.
Experience with content platforms, automation tools, or AI-enabled workflows.
Confident communicator with experience working directly with clients or stakeholders.
Commercial awareness with experience managing budgets, timelines, or project delivery.
Strong attention to detail and a proactive approach to problem solving.
Experience within eCommerce, retail, or digital agency environments is advantageous.

Attractive salary package with benefits.
Competitive annual leave and flexible working arrangements.
Access to learning and development programs to enhance your skills.
A fun, inclusive, and collaborative workplace.
Access to an Employee Assistance Programme (EAP).
Company-sponsored quarterly social events designed to bring teams together, celebrate success, and strengthen connections across the business.

Content Operations Manager, eCommerce

Key skills