Virtual Medical, Admin Assistant

Role Overview

• Clinician Invoice & Claims Reconciliation: Receive and organize invoices from 7 to 8 clinicians.
• Review each clinician's unique pay rate and invoice details.
• Verify that clinician notes are completed before payment is approved.
• Cross-check invoices against claims/payment data.
• Confirm whether claims have been paid before endorsing clinician payouts.
• Flag missing notes, unpaid claims, or invoice discrepancies.
• Maintain a recurring tracker showing paid, unpaid, pending, and ready-for-review items.
• Send clean, accurate updates to the office manager for final review.
• Insurance Verification Support: Verify patient eligibility and benefits.
• Check co-pays, deductibles, and co-insurance.
• Contact insurance providers when portal details are incomplete.
• Communicate verified benefit details to the front-desk team.
• Referral, Intake & Document Organization: Review emails, faxes, and messages for referral information.
• Organize referral details and patient intake documents.
• Ensure intake forms are placed in the correct EMR buckets.
• Help keep patient documentation and administrative workflows organized.

Requirements

• At least 1 year of U.S. healthcare administrative experience.
• Strong attention to detail and accuracy.
• Experience using Google Sheets or Microsoft Excel.
• Ability to reconcile data across invoices, claims, notes, and trackers.
• Strong time management and follow-through.
• Professional written English communication.
• Ability to follow structured workflows and flag issues clearly.
• Experience with eClinicalWorks / eCW (Nice to Have).
• Insurance verification or eligibility experience (Nice to Have).
• Experience calling insurance providers (Nice to Have).
• Familiarity with co-pays, deductibles, and co-insurance (Nice to Have).
• Referral, fax, intake, or message triage experience (Nice to Have).
• Prior experience with claims follow-up, payment tracking, or payroll-related admin support (Nice to Have).