Collect outstanding balances from insurance companies
Investigate and resolve denied or underpaid claims
Submit appeals and reconsideration requests for denied claims
Review Explanation of Benefits (EOBs) and identify discrepancies
Communicate with insurance companies and dental offices regarding account status
Identify denial/ rejection patterns and implement corrective policy for future prevention
Accurately document all collection efforts, payment arrangements, and disputes

1-2 years of Dental Collection or Billing experience
Familiarity with insurance policy types
PPO, HMO, Medi-Cal (preferred but not required)
Ability to navigate Healthcare Practice Management systems (preferred but not required)
Strong accuracy, attention to detail, and time management skills
Data entry skills (40 WPM or better)
Ability to work with and maintain confidential information
Able to work from home with a reliable internet connection
Willing to work in shifting schedules, mostly night shift

Dental Collections Specialist

Key skills