You will be the technical escalation point for complex networking and security issues across a major enterprise customer's Cisco Meraki estate.
The role spans incident, problem, change, capacity and release management, and you will work closely with our Service Desk, Cyber and Cloud teams to keep the environment running and continuously improving.
Expect to be on call as part of a roster, on site with the customer two days a week, and in our Brisbane office one day a week.
Own and resolve complex Level 2 escalations across routing, switching, firewall and security that Level 1 cannot close.
Configure, maintain and troubleshoot enterprise Cisco Meraki environments including routing, switching, wireless and SD WAN.
Lead incident response and root cause analysis on network outages and security events.
Deliver project work including deployments, technology refreshes, migrations and customer onboarding.
Support firewall, VPN and secure connectivity across multi vendor environments.
Keep network diagrams, IP schemas and technical SOPs accurate and current.
Contribute to automation initiatives and the long term technology roadmap.

Minimum 4 years networking experience in a service provider or large enterprise environment
Formal tertiary qualifications in IT or a related field
Cisco certifications (CCNA or CCNP)
Meraki certifications (CMNA / CMNO, ECMS 1 / 2)
Strong customer service mindset with the ability to manage stakeholders, work calmly under pressure and take genuine ownership of issues through to resolution
Hands on experience supporting Meraki MX, MS and MR platforms (bonus)
Experience operating SD WAN environments at enterprise scale (bonus)

generous parental and caregiver leave
flexible work options
company wide mentoring
3 days of paid volunteer leave each year
novated leasing
employee discounts
full access to our wellbeing platform packed with expert fitness plans, nutrition tips, and tools to help you feel your best, inside and out.
subject to state and federal police background checks

Network Engineer, L2

Key skills