Key skills
Communication
About this role
Role Overview
- Support the upgrade process of MultiCash application (v4 → v5) on client environments
- Investigate and resolve technical tickets/incidents reported by users
- Perform basic technical analysis (software & hardware) to identify root causes of issues
- Communicate with clients to: o understand technical requirements o explain compatibility constraints (e.g. OS requirements such as Windows versions)
- Ensure proper installation, configuration and functionality of the application
- Collaborate with internal teams to ensure adherence to project timelines
- Document solutions and update internal knowledge base when needed
Requirements
- Previous experience in technical support / IT support / configuration role
- Technical understanding of software & hardware environments
- Ability to perform rudimentary technical analysis (not business analysis)
- Strong communication skills – ability to interact directly with clients
- Problem-solving mindset and adaptability
- Familiarity with operating systems (e.g. Windows compatibility topics)
- Experience with MultiCash / similar applications is a plus
- Category B driving license – preferred
Benefits
- Full access to foreign language learning platform
- Personalized access to tech learning platforms
- Tailored workshops and trainings to sustain your growth
- Medical subscription
- Meal tickets
- Monthly budget to allocate on flexible benefit platform
- Access to 7 Card services
- Wellbeing activities and gatherings