Support and uphold the Mission, Vision, and Values of WarHorse Gaming.
Assist in developing business continuity and disaster recovery plans; maintain knowledge of plan executables and respond to crises as needed.
Install, configure, test, monitor, and troubleshoot end-user devices, network hardware, printers, scanners, presentation systems, and related software.
Perform on-site analysis, diagnosis, and resolution of complex IT and hardware problems, implementing corrective solutions and coordinating off-site repairs as necessary.
Provide Audio/Visual (AV) support and communicate with third-party AV vendors as required.
Deliver training and support to end users and staff on equipment operation and system use.
Maintain accurate inventories of IT and networking equipment, including monitors, servers, routers, switches, and peripheral devices.
Document all instances of hardware failure, repair, installation, and removal.
Track and manage IT hardware/equipment contracts, including contract-based installations.
Respond promptly to IT support requests via calls, pages, and emails.
Perform additional duties as assigned.

Must be 21 years of age or older.
High school diploma.
Two (2) years of experience installing and troubleshooting Windows operating systems, desktop hardware, and Microsoft products, with exposure to deploying and maintaining servers and network equipment in a data center.
One (1) year of experience working in an Active Directory environment using system tools such as WireShark, Fluke Meter, Altiris, and Ghost.
Strong English communication skills (written and verbal).
Previous experience in a casino setting.
Experience with gaming systems, table game systems, cash-dispensing systems, and kiosk technology.

IT Support Technician

Key skills