About this role

Administer and support Jira, Confluence, and Jira Service Management platforms
Design and maintain workflows, schemes, permissions, and configurations
Implement and maintain automation to reduce manual effort
Support incident, request, agile, and portfolio use cases
Build and maintain dashboards and reports for operational and management needs
Manage integrations with external tools (e.g., CI/CD, ITSM, reporting tools)
Ensure platform governance, documentation, and best practices
Provide L2/L3 support and collaborate with vendors and internal teams
Support Tech Operating Model, enabling transitions, migrations and support audit activities

7+ years of hands-on experience with Atlassian tools
Experience supporting enterprise scale Jira and Confluence environments
Strong understanding of Agile, ITSM, and delivery processes
Experience working with global, distributed teams
Bachelor’s or master’s degree in computer science, Information Systems, or equivalent experience.

JIRA Support Developer

Key skills