Analyst
Cape Town, Western Cape, South Africa
Full Time
1 week ago
Visa Sponsorship
Key skills
Analytics
About this role
Role Overview
- First line response and resolutions
- Customer interaction, triage and information gathering
- Utilise analytics platforms to resolve technical issues
- Maintain positive attitude and focus on customer satisfaction
- Collaborate cross functionally to drive efficiencies and solutions
- Desktop hardware troubleshooting
Requirements
- Grade 12 or equivalent NQF level 4 information technology diploma
- Good working knowledge of Microsoft Office 365 applications
- Availability to work across a 24 x 7 shift pattern
- Strong service-oriented culture
- High verbal and written skills in English
- Dynamic with a good understanding of empathy
- Analytical, logical and inquisitorial approach
Benefits
- Development programs that promote internal growth
- Global career opportunities
- Diversity and equity programs