About this role

Provide excellent customer service and clear communication across all channels for our German-speaking customers
Handle complaints professionally and empathetically, in accordance with our policies
Support sales and purchasing processes and contribute to our growth targets
Achieve and exceed KPIs related to response times, resolution rates, and customer satisfaction
Work effectively with colleagues to ensure a seamless customer journey
Contribute to building a high-performing, supportive, and adaptable team culture
Respond to incoming inquiries via phone, email, SMS, WhatsApp, web chat, and social media
Make outbound calls, e.g., welcome calls, pickup coordination, and customer updates
Handle complaints by reviewing issues, finding timely solutions, and keeping customers informed
Support the purchasing process, address objections, and build customer trust
Document interactions carefully, maintain systems, and complete administrative tasks
Work closely with internal teams to ensure smooth handovers and holistic customer care
Contribute to continuous improvement by proposing ideas to optimize processes

German Customer Experience Agent

Key skills