Growth Operations, Creator Coordinator

Role Overview

• Organise and maintain creator databases and tracking systems
• Coordinate creator outreach and follow-ups
• Manage product seeding and gifting workflows
• Track content delivery and creator/content performance
• Categorise creators by market, content type, content quality and performance
• Identify content and creator gaps across different markets and campaigns
• Help build systems for scaling creator relationships and content production
• Assist with creator onboarding and workflow management
• Support creator activities across Instagram, Meta, TikTok and emerging growth channels
• Assist with coordination of content for organic, paid and creator campaigns
• Support TikTok Shop initiatives and creator workflows
• Assist with product coordination and inventory tracking for campaigns and creator activities
• Maintain reporting systems and performance trackers
• Support growth initiatives and campaign execution
• Build and improve SOPs and internal documentation
• Create dashboards, trackers and workflow systems
• Identify inefficiencies and suggest practical solutions
• Help improve operational processes across different areas of the business
• Assist with implementing tools and automation opportunities where appropriate
• Help reduce founder context switching by coordinating projects and follow-ups
• Help keep projects moving and ensure action items are completed
• Assist with cross-functional coordination where required e.g.
• Assist with coordinating product launches and launch timelines across multiple teams and projects
• Track launch progress including samples, photography, content requirements, product uploads and key deadlines
• Help maintain launch calendars and ensure tasks are progressing on time
• Follow up with relevant team members and suppliers to keep projects moving
• Identify missing items, delays or gaps that may impact launch schedules
• Assist in building and improving launch systems and repeatable workflows
• Assist with occasional Shopify product setup and data entry tasks
• Support product organisation including collections, tags, product information and categorisation
• Help maintain organised records, spreadsheets and operational trackers
• Assist with uploading and organising product assets where required
• Support occasional administrative and coordination tasks across the business as needed

Requirements

• Previous experience in ecommerce operations, creator coordination, project coordination or similar roles
• Strong organisational and project management skills
• Excellent written and verbal English communication
• Strong spreadsheet and tracking experience
• Comfortable learning and using new systems and tools
• Comfortable working independently in a remote environment
• Highly Desirable
• Shopify experience
• Creator or influencer coordination experience
• Experience working with Instagram, Meta or TikTok creator ecosystems
• Exposure to TikTok Shop
• Experience with Airtable, Notion or project management systems
• Exposure to AI tools, workflow automation or process systems
• Previous experience working with D2C ecommerce brands, particularly within fashion, lifestyle, beauty, children’s products or creator-led brands
• Experience supporting fast-growing businesses where systems and processes are still evolving
• Experience creating SOPs, workflows and operational documentation

Tech Stack

• Switching