Studies and quotations (health insurance and income protection)
Review comparative studies between partner insurers produced by the Madagascar team
Formalize recommendations and the duty to advise
Answer technical questions from Sales and support them on complex cases
Respond to questions from the Madagascar team for Intercom management and internal Dougs recommendations
Manage the insurance-related mailboxes (formalities and insurance) on Intercom
Monitor policy subscriptions and contract administration (back-up for the Madagascar team)
Handle endorsements, modifications and cancellations
Monitor claims and manage relationships with insurers
Ensure regulatory compliance of files (IDD, duty to advise, traceability)
Support Julien in the daily management of the admin team
Track production KPIs and the quality of processed files
Train the team on product updates and new procedures
Provide full backup in case of Julien's absence
Maintain and develop relationships with our partner insurers
Monitor product and regulatory developments (health, income protection, taxation)
Contribute to continuous improvement of internal processes
Conduct client meetings to sell our offers to Dougs Accounting clients.

Bac to Bac+2 level training in insurance or management
1 to 3 years minimum experience in personal lines insurance (health insurance and/or income protection), preferably in a brokerage firm
Solid knowledge of health and income protection contracts (Madelin law, Article 83, group contracts)
Good understanding of regulatory obligations (IDD, ACPR requirements, GDPR)
Comfortable with digital tools: CRM, insurer extranets, collaborative suites
Meticulous, detail-oriented, with a strong compliance mindset
Autonomous with the ability to manage multiple files in parallel
Pedagogical with strong written and verbal communication skills
Comfortable working with a remote team (Madagascar)
Strong interpersonal and commercial skills

Insurance Manager

Key skills