Join the Medtronic Global Service & Repair (S&R) organization and help alleviate pain, restore health, and extend life!
Provide strategic and operational leadership for service delivery across the Asia Pacific region.
Ensure best-in-class customer support.
Drive regional execution aligned with global Service & Repair strategy.
Build a high-performing organization that supports Medtronic’s mission and long-term growth in APAC.
Partner closely with global S&R leadership, regional commercial leaders, and Operating Units.
Oversee a geographically distributed service organization and APAC regional Contact Center supporting service coordination across markets.
Shape the future of service delivery in APAC by driving operational excellence and delivering best-in-industry service levels.

Baccalaureate degree
Minimum of 15 years of relevant experience, including 10+ years of managerial experience; or an advanced degree with a minimum of 13 years of prior relevant experience including 10+ years of managerial experience.
Ability to lead cross-functional organization in a multi-cultural matrix environment with teams located in multiple sub regions.
Ability to build strong partnerships across the organization and influence strategy and decision making.
Ability to build strong partnerships and represent S&R function with customers and external stakeholders (industry partners, regulators, other)
Strategic thinking to develop and execute S&R strategies

Competitive Salary
flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
This position is eligible for an annual long-term incentive plan.

Senior Director, Service and Repair Delivery

Key skills