Infrastructure Change Manager

Role Overview

• Manage and maintain IT infrastructure: Oversee the day-to-day operations of the Enterprise infrastructure for program.
• Monitor, build, decom systems, servers, storage, and other infrastructure components between both onprem and SaaS infrastructure datacenters for DOD Client.
• Build and manage project schedules to include vendor management.
• Review system alerts, escalate and follow up as required for operational stability.
• Project Management: Create detailed work plans and schedules for OS upgrades, DB migrations, Datacenter shutdown activities, and other infrastructure related projects as needed.
• Ensure security and compliance: Manage weekly ACAS reports and tickets, follow up on all SOC tickets for remediation, and work with IA and Integratino teams to ensure DOD security standards (RMF, STIGS,etc) are enforced within the managed Lab, Production and COOP environments.
• Monitor environmental performance: Work with teams and Vendor to regularly assess the performance of infrastructure components and make necessary adjustments to optimize efficiency.
• Lead and mentor team members: Provide guidance and support to the IT team, fostering a collaborative and productive work environment between multiple teams and customer stakeholders.
• Budget management: Manage the infrastructure budget, to include software and hardware upgrades/refresh requests with customer.
• Vendor management: Collaborate with external vendors and service providers to ensure high-quality support and services.
• DoD contract compliance: Ensure all infrastructure activities comply with Department of Defense (DoD) contract requirements.
• Manage patching schedules and maintenance windows: Develop annual patching schedules for all enterprise and store level components.
• Participate and manage maintenance windows to ensure minimal disruption and optimal system performance.
• Ensure all systems are operational before end of maintenance windows and manage customer communication.
• Prepare and present monthly program Change Control Board.
• Prepare, present and attend customer CAB reviews as required.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in IT/Change infrastructure management experience for mid-size datacenters
• Vendor management experience
• Strong knowledge of Enterprise servers, storage, and security protocols (Windows, Linux, SQL, MongoDB, Oracle).
• Excellent leadership and team management skills.
• Proven ability to develop and implement effective infrastructure strategies, to include process documentation, policies, etc.
• Strong problem-solving and analytical skills.
• Vendor management skills: Proven experience in managing vendor relationships, including contract negotiation, performance monitoring, and ensuring service level agreements (SLAs) are met.
• Experience with ACAS, SPLUNK, Trellix, Forescout, Dynatrace, Tivoli, a plus
• Must be compliant with DoD 8140 standards or obtain compliance certifications within 90 days
• Clearance required: Public Trust

Tech Stack

• Linux
• MongoDB
• Oracle
• Splunk
• SQL

Benefits

• Offers of employment are conditional upon passage of screening criteria applicable to the job
• Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity
• Commitment to being a globally inclusive company where all people are treated fairly