Organizational Change Management Coordinator

Role Overview

• Serve as a structured liaison between CPA's OCM team and designated state agency points of contact to support communications, readiness activities, and transition coordination.
• Coordinate agency communications related to UAT schedules, roles, expectations, and participation tracking across approximately 500–600 participants statewide.
• Support TTT and EUT logistics, including scheduling, participant communications, dissemination of training materials, and participation and completion tracking.
• Track and update agency-level readiness data across testing, training, and transition milestones using tools and frameworks established by the OCM Lead.
• Develop change and readiness artifacts such as readiness checklists, agency communications, FAQ content, and talking points as directed by the OCM Lead and CPA.
• Facilitate feedback loops between agencies and CPA to surface readiness gaps, common questions, and change impacts requiring CPA action.
• Monitor and report on agency readiness risks and themes, contributing participation data and escalation logs to the OCM Lead's monthly summary reports.
• Produce pre-milestone readiness summaries covering readiness assessment across four dimensions, open issues, participation gaps, and recommended determinations for CPA's consideration.
• Maintain coordination artifacts including communication logs, agency contact directories, participation trackers, and readiness reporting inputs.
• Provide weekly status reports to the CPA Contract Manager summarizing completed work, work in progress, and planned activities for the following week.

Requirements

• 7 years of experience in program coordination, stakeholder communications, change management support, training logistics, or a directly related field.
• 7 years of experience managing structured activities across multiple concurrent workstreams and a large, diverse stakeholder population, including tracking participation or engagement data, producing status reports, and coordinating schedules and communications.
• 5 years of experience coordinating user participation and communications for large-scale IT implementations, including outreach to diverse stakeholders, maintaining contact logs, and drafting and distributing communications, FAQs, and talking points on behalf of a program.
• 5 years of extensive experience coordinating UAT, TTT, and EUT logistics for major system implementations, including scheduling, participant communications, and participation tracking.
• 5 years of experience tracking and analyzing user readiness inputs, participation data, and escalation topics across a large population, including identifying, documenting, and escalating OCM risks and issues to program management, and creating summary reports.
• 5 years of experience maintaining coordination artifacts including communication logs, agency contact directories, participation trackers, and readiness reporting inputs in support of an OCM team.
• 5 years of experience supporting large-scale technology implementations or enterprise system transitions in a coordination or liaison role.
• 5 years of Texas public sector experience. (Preferred)
• 5 years of functional experience with CGI Advantage software or an equivalent application. (Preferred)
• 5 years of experience with CPA's legacy Statewide Financial Systems production support activities. (Preferred)
• 2 years of working experience within a structured OCM framework such as Prosci ADKAR, ACMP CCMP, or an equivalent methodology, as directed by a lead practitioner. (Preferred)
• Prosci certification, Certified Change Management Professional (CCMP), or Change Management Advanced Practitioner (CMAP) credential. (Preferred)