Deliver solutions to customers/conduct billable services to customers
Collaborate with Account Managers (AM) & Senior Account Managers (SAM) to ensure projects are effectively executed, meeting identified customer needs and ensuring a high degree of customer satisfaction and retention
Accountable for the delivery of solutions (both in person and virtually) to customers maintaining quality standards, project timelines and budget
Stays in constant communication with the AM & SAM to ensure a successful implementation of the project
Support the Health and Safety Excellence program, as directed
Promotes the benefits of implementing health and safety initiatives while working at customer sites and/or virtually, actively looking for opportunities to expand the service offering to the customer.
Develops and implements Hazard Prevention Programs (HPP) in federally regulated workplaces
Communicates the identified opportunities to AM/SAM for follow-up with the customer
Utilizes established internal delivery processes to support the customer with the implementation of health and safety solutions based on customer business needs and existing organizational processes and structure
Assess client needs and work diplomatically within political framework of unionized and non-unionized workplaces and liaise with various stakeholders (e.g. MLITSD, senior management, supervisors, workers, contractors) to assist customers in complying with legislations, standards and best practices
Proactively responds to customer information requests promptly and accurately, acting as a resource or gateway for information and service
Updates customer plans with new customer information on a regular basis
Provides on-site and public training and facilitation services to customers to increase workplace health and safety awareness, using established WSPS training standards and materials
Provides gap assessment, audit, hazard risk assessments and program development support to customers
Requirements
Minimum Certificate or Diploma in Occupational Health & Safety or related discipline from a Community College and/or equivalent combination of education and experience.
Current Health and Safety Designation such as Canadian Registered Safety Professional (CRSP) or Canadian Registered Safety Technician (CRST) Designation or working toward designation
3-5 years related industry experience
Knowledge of Ontario Occupational Health and Safety Act and Regulations, including technical standards
Knowledge of Canada Labour Code Part II and regulations
Technical qualifications conducting audits and hazard risk assessments and report writing
Knowledge of Adult learning principles
Facilitation/Instruction skills in various settings and levels of employees/management
Ability to work in a team environment
Experience in virtual training using Microsoft Teams Platform
Excellent oral and written skills
Computer skills
General knowledge of audit principles
Benefits
35-hour work week
Flexible working arrangements within the province of Ontario
Comprehensive life and health benefits (100% company paid Health & Dental)