Key skills
SalesforceCRMLeadershipCollaborationSales
About this role
Role Overview
- Lead end-to-end operational readiness and planning for complex customer roll-outs, ensuring clear, executable delivery plans with defined milestones, dependencies and ownership
- Own operational performance across your area, driving delivery against KPIs while improving predictability, quality and customer experience
- Inspire, lead and develop high-performing teams, unlocking capability and building a culture of accountability, collaboration and continuous improvement
- Act as a senior stakeholder across the business, aligning Sales, Operations, Product and partners to deliver against shared goals
- Embed structured governance (RAID, reporting, forums), proactively managing risks, issues and dependencies to avoid delivery friction
- Contribute to and lead key strategic initiatives across the Service Operations estate, stepping in for senior leadership where required
Requirements
- Strong operational leadership experience in a complex, customer-facing environment
- Proven track record of delivering performance through others and leading high-performing teams
- Experience managing complex delivery or rollout programmes with multiple stakeholders and dependencies
- Skilled communicator with the ability to influence at all levels and drive alignment across functions
- Strong governance and execution discipline (planning, reporting, risk and issue management)
- Ability to simplify complexity, operate at pace and drive continuous improvement
- Telecoms or connectivity provisioning experience (e.g. Mobile, Ethernet, broadband, FTTP) (desirable)
- Experience working across multi-site or large-scale service operations (desirable)
- Exposure to wholesale/partner delivery models and supplier management (desirable)
- Familiarity with operational tooling and CRM platforms (e.g. Salesforce) (desirable)
Benefits
- Free Sky TV or NOW package, including Sky Sports and Sky Cinema
- Pension package with up to 9% employer contribution
- Private healthcare with mental health support
- Aviva Digital GP and dental insurance
- Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
- Sharesave and Tech schemes
- A range of Sky VIP rewards and experiences