Call Center Representative

Role Overview

• Handle inbound calls, providing professional and accurate assistance to members, providers, and partners
• Research and resolve inquiries in a timely manner using multiple systems and resources
• Document all call interactions clearly and accurately
• Manage multiple responsibilities at once (taking calls, entering notes, navigating systems)
• Contribute to a positive, supportive, and performance-driven team culture

Requirements

• 2+ years of customer service experience (call center or healthcare background preferred)
• Prior remote/work-from-home experience is a plus
• Strong written and verbal communication skills
• Proficiency with Microsoft Office (Word, Outlook, Excel, Teams) and web browsers (Chrome/Edge)
• Detail-oriented, problem-solving mindset with eagerness to learn
• Medicaid or insurance experience is a plus, but not required

Benefits

• Generous, flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• Leadership and technical development academies