Access Supervisor, Inside Sales

Role Overview

• Leads and supports a high-performing inside sales team
• Acts as an escalation point for customer issues
• Drives process improvements and operational efficiency
• Collaborates cross-functionally with sales, customer operations, and external stakeholders
• Prepares daily, weekly, monthly, and quarterly reports
• Manages daily call and task productivity
• Provides coaching and feedback in accordance with goals
• Manages Inside Sales Access quality program and conducts quality audits
• Handles complex customer complaints and inquiries
• Reviews financial targets with leadership

Requirements

• Associates’ degree
• 2 + years of experience in an inside sale or contact center environment
• Experience as a supervisor with responsibility for direct reports
• Expert knowledge of Diabetes and Insulin Pumps
• Experience with the Salesforce system

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs