Key skills
ApacheCloudServiceNowSQLPowerShellIAMSQL ServerSaaSJiraConfluenceFigmaCommunicationCollaboration
About this role
Role Overview
- Own the operational reliability, health, and lifecycle management of enterprise productivity and collaboration platforms
- Combine hands-on platform administration with day-to-day operational ownership and governance of enterprise SaaS tools
- Improve monitoring accuracy, reduce alert noise, validate automation workflows, and contribute to AIOps tuning and observability standards
- Help transition enterprise tool operations from reactive issues handling toward proactive, automation-driven reliability practices
- Monitor observability and AIOps platforms to detect anomalies, performance degradation, and emerging issues across enterprise systems
- Perform advanced incident triage and event correlation to identify root cause and reduce duplicate or misrouted incidents
- Lead or contribute to post-incident reviews, identifying systemic fixes and automation opportunities
- Validate automated remediation workflows prior to production adoption
- Identify recurring manual tasks and translate them into automation requirements or scripted improvements
- Improve alert signal quality by refining thresholds, suppression logic, and event correlation rules
- Collaborate with Cloud, IAM, Network, Security, and ServiceNow teams to improve enterprise service reliability
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field; equivalent experience considered
- 5+ years of experience in enterprise platform operations, SaaS administration, or infrastructure support roles
- Hands-on experience administering enterprise tools such as Jira, Confluence, Figma, Lucid, or similar SaaS platforms
- Experience with SQL Server and IIS/Apache administration is an asset
- Experience managing SaaS service health, vendor communications, and feature rollouts
- Proficiency in PowerShell or equivalent scripting for automation tasks
- Solid understanding of monitoring, observability, and event management practices
- Familiarity with ITIL principles and ServiceNow workflows
- Strong troubleshooting and analytical skills
- Effective communication skills, including experience communicating user-facing outages or changes
- Motivation to deepen expertise in automation, AIOps, and reliability engineering
Tech Stack
- Apache
- Cloud
- ServiceNow
- SQL
Benefits
- larger tech companies perks
- independence to make a larger impact on the company
- ownership of their work