Key skills
DNSITSMServiceNowSMTPPowerShellCommunication
About this role
Role Overview
- Maintain and improve the reliability, security, and operational maturity of enterprise messaging services.
- Focus on Microsoft Exchange Online, Exchange On-Premises, and Mimecast.
- Responsibility for incident resolution, platform stability, observability improvements, and automation validation.
- Help transition messaging services from reactive support to proactive, automation-aware reliability practices.
- Contribute to AIOps tuning, alert noise reduction, workflow automation, and improved signal quality across messaging-related events and telemetry.
Requirements
- Bachelor’s degree in Information Technology or related field; equivalent experience considered.
- 5+ years of experience supporting enterprise messaging platforms.
- Strong hands-on experience with Microsoft Exchange Online.
- Strong experience administering or supporting Mimecast or similar email security platforms.
- Strong understanding of mail flow, DNS, SMTP, authentication, and messaging security principles.
- Experience with monitoring, observability, and ITSM platforms (e.g., ServiceNow).
- Proficiency in PowerShell for messaging administration and automation.
- Strong troubleshooting and analytical skills with the ability to interpret messaging logs and telemetry.
- Effective written and verbal communication skills.
- Motivation to deepen expertise in automation, AIOps, and reliability engineering practices.
Tech Stack
- DNS
- ITSM
- ServiceNow
- SMTP
Benefits
- Great benefits and perks like larger tech companies
- Independence to make a larger impact and take ownership of work