Serve as the primary ServiceTitan support resource for Illinois & Wisconsin operating companies
Manage and resolve daily tickets and user requests, including troubleshooting and how‑to guidance
Support user onboarding, account setup, permissions, and basic training
Assist with system configuration updates and workflow improvements
Partner with the regional ServiceTitan team to escalate issues and implement enhancements
Help ensure data accuracy, consistency, and proper system usage
Support dispatch and scheduling teams with system questions, workflow issues, and optimization
Assist with job setup accuracy, call booking workflows, and technician scheduling alignment
Provide administrative support such as reporting pulls, data updates, and system audits
Help maintain standard operating procedures (SOPs) and ensure consistency across locations
Support basic reporting needs for operators (KPIs, job tracking, performance data)
Act as a bridge between field teams, office staff, and leadership to improve communication and execution
Build strong relationships with GMs, dispatchers, CSRs, and office managers
Identify opportunities to streamline workflows and improve efficiency
Support adoption of best practices across ServiceTitan and operations
Stay current on ServiceTitan functionality and industry best practices.

2+ years of ServiceTitan experience, ideally in a CSR, dispatch, admin, or support role
Exposure to home services operations (HVAC, plumbing, electrical) strongly preferred
Strong understanding of dispatching, scheduling, and office workflows
Ability to manage multiple priorities in a fast-paced environment
Excellent problem-solving skills with a hands-on, “jump in and help” mindset
Strong communication skills with a customer-service approach to internal teams
Highly organized with strong attention to detail
Comfortable working across systems, teams, and operational challenges
ServiceTitan Certification is a plus, but not required.

Operations Support

Key skills