Providing technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications
Assist customer with operationalizing all modules of the Falcon platform
Troubleshoot customer issues across small to large enterprises
Utilize and engineer native and 3rd party software deployment technologies
Develop scripting and application solutions using Falcon APIs
Customer project planning and status
Work closely and collaboratively with customer information technology teams
Leveraging CrowdStrike applications (Exposure Management, for example) provide support to customers in vulnerability and asset management
Assist customers with the integration of CrowdStrike into existing tools
Support both Incident Response and Compromise Assessment teams with deployment of Falcon and Falcon Forensics Collectors
Collect Closely and collaboratively with Platform Professional Services team to develop customer facing collateral
Ability to travel up to 25% of the time

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline
2 years of experience performing IT deployments or in an end user/customer environment
Basic understanding of software deployment technologies
Knowledgeable on Windows, Mac, and Linux platforms
Working knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.
Experience with communications and effective ability to build collaborative relationships
Experience with presentation technical content to various audiences
Experience in computer and network systems security
Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems
Proactive and thorough ability to manage work and prioritize customer projects
High level of motivation; self-starter; results driven
Potential for travel and assignment work exists

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

Platform Operations Associate Consultant – Weekend Shift

Key skills