Support Center Analyst

Role Overview

• Remote computer support
• Owning, tracking and resolving Information Technology (IT) incidents and requests
• Fulfilling requests and resolving incidents within SLAs on a daily basis
• Responding to alerts and escalations and working with both user and IT support groups
• Providing Tier I and Tier II onsite and remote (desktop level) support and basic network troubleshooting support
• Creating, modifying, or deactivating user accounts
• Developing and maintaining operational & knowledge management documentation

Requirements

• High School Diploma
• A minimum 1 years of experience
• Must be able to evaluate approved security product capabilities and develop solutions
• Ability to obtain a Public Trust

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• 401(k) Match
• Health Savings Account
• Flexible Spending Account
• Training Reimbursement
• Education Assistance
• Paid Time Off
• Holidays